Customers no longer shop in just one way, so why should your business operate in just one channel?
It’s time to bring everything together and give a smooth shopping experience with omnichannel platforms.
By using an omnichannel platform, you can make shopping easy and special for customers, no matter where they shop from or how they visit your store.
Studies show that businesses with an omnichannel strategy retain 89% of their customers, while those offering only a single shopping channel retain just 33%.
Whether you’re a small business trying to grow or a big brand wanting to stay strong, an omnichannel solution can help you reach customers the way they want.
In this article, we’ll look at the 10 best omnichannel platforms that help you to keep customers happy, grow your businesses, and make things run smoothly for the future.
Why Every Ecommerce Business Needs an Omnichannel Platform
Better Shopping Experience
Let’s make it simple and clear. Omni channel is obviously known for its unified shopping experience across all channels. Customers can shop or return items through their favorite place. It can be your website, phone app, social media, or store. This makes customers happier.
67% of consumers prefer to shop from retailers that offer an omni-channel experience
Improved Inventory Control
With the track of inventory in real-time, you can prevent surplus or shortage in stock level. This helps businesses manage orders better and always have products available. With accurate inventory data, businesses can decide when to restock, buy more, or change what they sell.
87% of businesses that adopt real-time inventory management see a direct improvement in customer satisfaction and sales
Using Data for Insights
An omnichannel platform collects data from wherever the customer is interacting with the business(across multiple channels). This data helps you to customize your marketing tactics as per the customer needs to encourage long term relationships.
Companies that use data from omni channel interactions are 2.3 times more likely to see an increase in customer loyalty
Increase in Sales and Revenue
Absolutely, omnichannel increases the sales and revenue.
A great example for you,
Target has achieved great success with omnichannel platforms implementation into their business. In the last part of 2020, Target’s digital sales went up by 102% compared to the previous year. This was because they made it easy for people to shop online and pick up their items in the store, or even have them delivered the same day.
Target’s success shows that an omni channel platform helps increase sales and make more money.
Read more: Why headless commerce is important for enterprise-level companies?
Top Omnichannel Platforms for Ecommerce Success in 2025
- Webnexs
- Wcart
- Shopify
- BigCommerce
- Salesforce Commerce Cloud
- Oracle Commerce
- Adobe Commerce
- WooCommerce
- GetResponse
- Revealbot
Top Omnichannel Platforms Comparison
| Platform | Key Feature | Pros | Cons |
| Webnexs | Unified Inventory Management | Seamless Integration | Learning Curve |
| Wcart | Unified Storefront and Order Management | User-Friendly Interface, Cost-Effective | Limited Features for Larger Businesses |
| Shopify | Unified POS System | Scalable Solution | Shopify Plus Costs |
| BigCommerce | Integration with 150+ Marketplaces | Easy Integration with Marketplaces | Can be Expensive for Smaller Businesses |
| Salesforce Commerce Cloud | AI-powered Chatbots and Messaging | Powerful AI and Automation | High Cost for Advanced Features |
| Oracle Commerce | Seamless Integration Across Touchpoints | AI-Driven Personalization | Complex for Smaller Retailers |
| Adobe Commerce | Unified Inventory and Order Management | Extensive Customization | Complex Setup and Customization |
| WooCommerce | Fully Customizable Storefronts | Open-Source and Highly Customizable | Requires Technical Knowledge for Customization |
| GetResponse | Marketing Automation | All-in-One Email Marketing and Automation | Limited E-commerce Integrations |
| Revealbot | Automated Ads Optimization | Powerful for Ads Campaigns | Requires Deep Knowledge of Ads Platforms |
Now let’s look into the detailed explanation of the platforms.
1. Webnexs
Webnexs has a 4.5-star rating on G2 and 4.9 on the GoodFirms.
Webnexs is a leading omnichannel platform known for its advanced features and effortless integration capabilities.
It offers businesses a comprehensive solution to provide a unified shopping experience across multiple channels. With this platform customers can interact in all the touchpoints like web, mobile and social media.
Webnexs omnichannel platform automates essential functions like payments, shipping, and product tracking. The platform also offers advanced multi-channel inventory management and gives deep insights on customer experience to increase sales and optimize marketing.
Webnexs has dedicated tools to manage multiple sellers. Streamlines the operations to deliver an effective marketplace experience.
Webnexs also uses AI-powered tools to automate tasks like personalized promotions, customer support via AI chatbots, and much more.
Key Features
- Omnichannel POS System
- Omnichannel Inventory Synchronization
- Automated Order Fulfillment and Processing
- Multi-Vendor Management
- AI-Powered Personalization and Customer Engagement
- Integrated Payment and Fraud Prevention Solutions
- Smart Shipping and Fulfillment Automation
- Customizable Mobile and Web Experience
- Advanced Security and Compliance (GDPR, PCI DSS)
- Cross-Channel Marketing Automation
- Scalable Cloud-Based Platform for High Traffic
- Customer Loyalty and Rewards Program
Pricing
Custom pricing based on business needs and requirements.
Why Webnexs is the Best Omni channel Platform
- Advanced integration features for smooth data synchronization
- Customizable storefronts to match branding and messaging across channels
- Comprehensive support for omnichannel marketing efforts and promotional activities
- Scalable solutions to meet the evolving needs of expanding businesses
- Dedicated customer support to assist with implementation and ongoing support
2. Wcart
Wcart has a 4.5-star rating on G2 and 4.6 on the Capterra.
Wcart is an advanced omnichannel platform designed to provide flawless shopping experience across various touchpoints. Wcart unifies the online and offline operations with a reputation for reliability and ease of use.
The platform combines sales channels, inventory and customer data to enhance the user experience. Wcart’s omnichannel POS system integrates both in-store and online sales.
Also the platform offers enormous features like automated order processing, real-time inventory syncing, and AI-powered personalization.
Wcart is specialized in multi-channel shipping and fulfillment solutions. The platform also offers customizable storefront options and marketing tools.
Key Features
- Omnichannel POS System
- Real-Time Inventory Syncing
- Automated Order Fulfillment
- Multi-Channel Shipping and Fulfillment
- AI-Driven Personalization and Recommendations
- Integrated Payment and Fraud Prevention
- Cross-Channel Marketing Tools
- Customizable Storefronts and Mobile Experiences
- Scalable Cloud-Based Infrastructure
- Advanced Security and Compliance (GDPR, PCI DSS)
- Data-Driven Reporting and Analytics
- Seamless Integration with Social Media and Marketplaces
Pricing
Custom pricing based on store size and subscription plan is also available.
Why Wcart is the Best Omni-channel Platform
- Easy integration with various sales channels and marketplaces
- Customizable solutions to match business branding and needs
- Advanced analytics for smarter decision-making and performance tracking
- AI-powered tools that drive customer personalization and engagement
- Scalable infrastructure that supports business growth
- Reliable customer support to ensure smooth implementation and long-term success
3. Shopify
Shopify has a 4.4-star rating on G2 and 4.7 on the Capterra.
Shopify is an omnichannel platform that helps businesses sell their products both online and in stores. It lets people sell in many places, like websites, social media, marketplaces, and even physical shops.
Shopify makes everything easier by offering simple tools to connect and customize the store and help with sales.
With Shopify, businesses can easily connect to more than 100 payment options, over 80 online stores, and 100+ social media sites.
It helps manage orders, keep track of products in different places, and use cash registers in stores, all to make shopping easier for customers.
Shopify helps businesses give customers more ways to shop, like buying online and picking up in the store, or buying in the store and having it shipped home.
It also has tools to send special messages and emails to customers, and it shows information to help businesses make smart choices.
Key Features
- Unified dashboard for smooth operations
- Multi-Channel sales integration for expanded reach
- Real-time inventory syncing for accurate stock management
- Advanced reporting and analytics for data-driven decisions
- Customizable shopping experiences
- Automated order fulfillment for efficient processing
Pricing
Starts at $39/month for the Basic plan, with higher tiers for additional features.
Why Shopify is the Best Omnichannel Platform
- User-friendly interface and straightforward setup process, ideal for newcomers
- Wide range of customizable themes and templates to create unique storefronts
- Compatibility with a wide range of third-party apps and plugins for enhanced functionality
- Secure payment processing with Shopify Payments and support for multiple payment gateways
- Advanced analytics and reporting tools to track sales and performance metrics
4. BigCommerce
BigCommerce has a 3.4-star rating on G2 and 4.3 on Capterra.
BigCommerce is a strong omnichannel platform that helps businesses sell their products in many places.
It connects easily with over 150 popular websites, social media, and search engines, so businesses can sell on online stores, social media, and search websites.
BigCommerce helps businesses get noticed more by using tools like Feedonomics, which make sure product information is correct across different websites.
It helps businesses manage their product lists easily, save time, and handle orders all in one place.
It also lets businesses offer options like buying online and picking up in the store, mixing both online and in-store shopping.
With BigCommerce, businesses can see real-time information and manage their products easily on many different websites.
The platform can grow with the business, helping it reach more people and use helpful automatic tools.
Key Features
- Seamless Integration with 150+ Marketplaces and Social Platforms
- Unified Feed and Order Management with Feedonomics
- Buy Online, Pick Up In-Store (BOPIS) Options
- Advanced Listing Optimization for Maximum Reach
- Real-Time Analytics for Performance Monitoring
- Multi-Storefront Capabilities
Pricing
Starts at $39.95/month, with higher pricing for advanced features.
Why BigCommerce is the Best Omnichannel Platform
- Flexible and scalable platform to accommodate businesses of all sizes
- Comprehensive set of features for managing inventory, orders, and customer data
- Integration with popular marketplaces and social media platforms for expanded reach
- Advanced marketing tools and analytics to drive sales and growth
- Responsive customer support and resources to assist with implementation and optimization
5. Salesforce Commerce Cloud
Salesforce Commerce Cloud has a 4.2-star rating on G2 and Capterra.
Salesforce offers an omnichannel customer engagement platform, which helps to interact with customers across multiple touchpoints like voice, messaging and video.
The platform gives advantage to businesses to meet their customers on web chat, mobile apps, SMS, WhatsApp, Facebook Messenger, or other communication channels.
With AI-powered tools like Einstein Bots in Salesforce omnichannel platforms makes you give automated responses and resolve customer queries faster.
Also it supports seamless integration with third-party systems. Improves agent productivity with AI-driven recommendations and real-time transcriptions.
Salesforce customer engagement platform provides unified experience for both customers and businesses. It improves operational efficiency and satisfaction.
Key Features
- AI-powered Chatbots and Messaging (SMS, WhatsApp, Facebook Messenger, etc.)
- Real-time video support and augmented reality for assistance
- Omnichannel routing for efficient case resolution
- Telephony integration (e.g., Amazon Connect)
- Automated proactive messaging
- Real-time transcription and analytics
- Integration with CRM for unified customer context
- Omni supervisor for performance monitoring
Pricing
Custom pricing based on business size and requirements.
Why Salesforce Commerce Cloud is the Best Omnichannel Platform
- Integration with Salesforce CRM for unified customer data and insights
- Personalization features for delivering targeted marketing campaigns and promotions
- Scalability to support businesses of all sizes and industries
- Offers sophisticated analytics and reporting tools to track performance and refine business strategies
- Global reach with support for multiple languages, currencies, and regions
6. Oracle Commerce
Oracle Commerce has a 4.0-star rating on G2 and 7.8 on TrustRadius.
Oracle Commerce is an omni channel platform that helps businesses give customers a smooth shopping experience, whether they shop online, in stores, or on apps.
It connects things like inventory, orders, and customer service to make sure everything works the same everywhere.
Oracle also uses smart tools to help businesses understand customer behavior, make things run easier, and create special offers.
Oracle helps businesses give customers different ways to shop, like buying online and picking up in the store (BOPIS).
It also keeps track of inventory in real-time to make sure the stock is correct. The platform is made to improve how people shop and change as customers needs and habits change.
Key Features
- Seamless Integration Across Digital and Physical Touchpoints
- Advanced AI for Personalization and Customer Insights
- Real-Time Inventory and Order Management
- Flexible Fulfillment Options (BOPIS, ship from store)
- Integrated Marketing and Promotion Tools
- Advanced Analytics for Customer Journey Optimization
- Cloud-Based Scalability
Pricing
Custom pricing tailored to enterprise needs.
Why Oracle Commerce is the Best Omnichannel Platform
- Advanced integration capabilities for seamless synchronization of data across channels
- Personalization features for delivering targeted marketing campaigns and promotions
- Scalability to support businesses of all sizes and industries
- Built-in analytics and reporting tools for tracking performance and optimizing strategies
- Global reach with support for multiple languages, currencies, and regions
7. Adobe Commerce(Magento Commerce)
Adobe Commerce has a 4.2-star rating on G2 and Capterra
Adobe Commerce also named as Magento Commerce, which helps businesses to provide a greater shopping experience with its omni channel platform.
Either it can be shopping online or in-store. It connects inventory management, orders, and customer services to provide a unified shopping experience.
Adobe Commerce also uses smart tools to understand customer behavior and create special offers to keep customers happy.
Adobe Commerce lets businesses offer different ways to shop, like buying online and picking up in the store (BOPIS).
It also keeps track of inventory in real-time to make sure the stock is correct. The platform is made to grow with the business, so it works for small businesses and big ones too.
Key Features
- Unified Inventory and Order Management
- Personalized Customer Experiences with AI and Data Insights
- Flexible Fulfillment Options (BOPIS, ship from store)
- Seamless Checkout Process with Multiple Payment Options
- Real-Time Analytics and Reporting for Performance Monitoring
- Scalable and Customizable Platform
Pricing
Custom pricing based on business size and functionality.
Why Adobe Commerce is the Best Omni channel Platform
- Offers extensive customization options to tailor the platform to meet specific business requirements
- Scalability to handle large product catalogs and high transaction volumes
- Supports integration with various third-party extensions and plugins to boost functionality
- Advanced marketing tools for creating personalized shopping experiences
- Community support and resources for ongoing development and optimization
8. WooCommerce
WooCommerce has a 4.3-star rating on G2 and 7.8 on TrustRadius.
WooCommerce is a highly flexible omnichannel platform designed for WordPress. It helps businesses create their own unique stores with lots of different themes and tools.
WooCommerce lets businesses sell in many places, like online stores, apps, and even physical shops. It can grow with the business as it gets bigger.
WooCommerce helps businesses sell in many places by connecting payment options, shipping tools, and marketing.
It lets businesses manage everything, like product listings and orders, all in one place. WooCommerce also shows real-time information to help businesses see how they are doing and make customers happy.
Key Features
- Fully Customizable Storefronts and Checkout
- Integration with Marketplaces and Social Platforms
- Multi-Channel Sales Management
- Extensive Library of Extensions and Themes
- Built-In Payment and Shipping Integrations
- Real-Time Analytics and Reporting
- Mobile App for On-the-Go Management
Pricing
Free core plugin; additional costs for hosting, extensions, and themes.
Why WooCommerce is the Best Omnichannel Platform
- Seamless integration with WordPress websites for easy management
- Extensive plugin library for adding additional functionality and features
- Customizable design options to match branding across channels
- Guarantees secure payment transactions and offers compatibility with various payment gateways
- Designed to scale, accommodating businesses of any size and from diverse industries
9. GetResponse
GetResponse has a 4.3 rating on G2.
GetResponse is a comprehensive omnichannel marketing platform tailored for businesses of all sizes.
It offers a broad range of tools including email marketing, marketing automation, SMS campaigns, webinars, and an AI-powered course builder, providing a versatile solution for building personalized customer journeys.
Ideal for small to mid-sized businesses, ecommerce brands, and content creators, GetResponse is a cost-effective and scalable platform that helps manage customer interactions across multiple channels.
It supports businesses in running email campaigns, creating automated sequences, and launching promotional offers to drive growth.
Getresponse also features tools specifically designed for ecommerce, such as abandoned cart reminders, product recommendations, and transactional emails, boosting conversions and increasing revenue.
Additionally, GetResponse’s AI-powered course builder enables users to create and sell online courses, making it a perfect fit for educators and content creators.
Key Features
- Personalized and Automated Email Campaigns
- Complex Customer Journeys and Workflow Creation
- Multi-Channel Audience Reach (Email, SMS, Popups, Push Notifications, Webinars)
- Online Course Creation and Monetization Without Technical Hassle
- Interactive Webinars for Audience Engagement and Lead Generation
- Abandoned Cart Reminders, Product Recommendations, and Transactional Emails to Boost Revenue
Pricing
Starts at $19/month, with higher pricing for advanced features.
Why GetResponse is the Best Omnichannel Platform
- GetResponse ensures quality of engagement across multiple touchpoints like email, SMS, pop ups, push notifications, and webinars.
- Automated personalized emails, complex customer journeys and workflows with ease.
- Ecommerce features like abandoned cart reminders, product recommendations, and transactional emails are also available with GetResponse.
- GetResponse includes an AI-powered course builder, which allows businesses to monetize online courses without technical expertise.
- Platform supports interactive webinars and allows them to generate leads with the connection to their audience effectively.
10. Revealbot
Revealbot is an omnichannel platform designed to help businesses automate paid ad campaigns across multiple platforms like Facebook, Google, Twitter, and Snapchat.
Task automations such as boosting, pausing, or adjusting ads based on their performance are done by Reavealbot, resulting in time reduction.
The platform lets users choose from pre-defined metrics and actions to align automation with their business goals, or they can create custom metrics for more specific needs.
Revealbot also offers the flexibility to set up real-time alerts to monitor ad performance, sending notifications via email or Slack whenever a trigger event occurs.
Additionally, Revealbot simplifies the process of monitoring cross-platform performance. With the integration of more tools like Google Analytics, Google AdWords, MailChimp.
Key Features
- Tools to Launch and Boost High-Performing Ads
- Bulk Ad Creation Across Segmented Audiences and Channels
- Lookalike Audience Creation for High-Volume Sales
- Centralized Management for All Ads and Campaigns
- Performance Analytics and Optimization Tools
Pricing
Starts at $49/month for the basic plan, with higher tiers for additional features.
Why Revealbot is the Best Omni channel Platform
- Revealbot automates ad campaign management across multiple platforms and saves businesses time with performance optimization.
- The platform allows users to boost, pause, or adjust ads based on real-time performance, making it possible to fine-tune campaigns as frequently as every 15 minutes.
- Revealbot provides powerful tools to create bulk ads across different audiences and channels.
- It creates according to the preferences of audiences and helps businesses to drive high-volume sales by targeting similar profiles.
- Revealbot centralizes ad campaign management. Because it integrates with Google Analytics and other tools to gain insights.
Read more: Top 7 ways to attract customers
How to Choose the Right Omni Channel Platform for your Business?
With the top omnichannel platforms for 2025. You might be wondering about
How to choose an omnichannel platform?
Go with an omnichannel marketing platform which primarily focuses on your brand and the customer experiences.
Here are some things to think about:
Channel Support
Make sure the platform works with the channels you need and helps with your business. It should let you talk to customers on all the channels like stores, apps, websites, and social media platforms.
75% of consumers expect a consistent experience across all channels, including in-store, online, and via mobile.
Reporting
Find a platform that gives you in-depth reports about what’s happening in real-time and how customers act on all channels. This will help you make your omnichannel strategy better and improve customer engagement.
66% of marketers say data-driven decisions improve customer experience and business performance.
Scalability
Make sure the platform can grow with your business as it gets bigger. It should be able to handle lots of visitors, information, and interactions, so you can stay ahead of other businesses and give customers a smooth experience.
87% of businesses state that scalability is a key factor when choosing an omnichannel software to prepare for future growth.
Support
Find a platform that helps you with training and tools to use it well. This will save you time learning how to use it and help your team manage it easily.
45% of businesses find onboarding and training services crucial for maximizing the efficiency of their omnichannel systems.
Integration Capabilities
Make sure the platform can work with your other systems or technologies like CRM, ERP, POS and other marketing tools. This will save time and help avoid mistakes.
Companies that integrate their marketing tools report 20% higher sales than those with disconnected systems.
Choosing the right omni channel platform needs you to think about your business needs, what customers like, and what the platform can do. Make sure to pick one that fits your needs and helps increase sales.
Read more: How to choose the best multivendor marketplace software?
The Only Omnichannel Solution You Need to Succeed
Webnexs has 10+ years of experience on omnichannel solutions. The has a definite omni channel platform for business to deliver a flawless customer experience. The platform understands the challenges of all the industries and has the perfect solution.
The platform has innovative tools to improve the customer experiences. Also powered by advanced technologies like AI, machine learning, and real-time analytics.
Trusted by leading brands globally. Companies across different sectors have successfully used the solution to expand and optimize their omnichannel strategies.
Platform prioritizes data security and privacy to meet with industry standards such as GDPR and PCI DSS. Protects the customer data with highest levels of security.
Top brands who have partnered with us certify that the omnichannel software is excellent. With its reliability and authoritative choice for omnichannel solutions. As it consistently delivers high performance for their businesses.
Reveal the full potential of your business today! Talk with our experts to know how Webnexs omnichannel software will take your business to the next level.
In Summary
Here you got all the necessary information about the top omnichannel platforms to streamline your inventory, enhance customer engagement and automate key tasks.
However, it’s important to remember that these solutions come with different price points and features, so choosing the right one depends on your business needs.
The next step is to pick a platform that aligns with your current setup and future growth plans.
Ready to make the switch? Which platform do you think will work best for you?
